Refund policy

PawGoods pet ID tags are personalized and made to order. We do not accept returns or exchanges for change of mind or other non-quality reasons.

If your item has a quality issue, please contact info@pawgoodsgear.com with your order number, a description of the issue, and clear photos. We will review the issue and help arrange an appropriate resolution. Returns and exchanges are accepted only for quality issues.

This policy applies to PawGoods purchases through our website, Facebook, and Instagram. It does not limit any rights you may have under applicable law.