Terms of service

Welcome to PawGoods at pawgoodsgear.com. These terms describe ordering and customer support for our personalized pet ID tags. Please review them before placing an order.

Personalized products

Our pet ID tags are made from 316L stainless steel. Personalization includes a name on the front and an optional phone number or pet portrait on the back. Please check spelling, phone numbers, selected options and uploaded images carefully before checkout. Each tag is made using the details supplied for that order. Contact us before ordering if you have questions about personalization.

Prices and payment

Prices are listed in US dollars. Please review your selected product, personalization details and final order total at checkout before completing your purchase.

Production and shipping

Production takes 3–5 business days. Shipping transit time is additional. We offer free standard shipping on all US orders. Available shipping options and estimated delivery times are shown at checkout.

Returns and quality issues

Our tags are custom-made, so returns and exchanges are not accepted unless there is a quality issue. If your item has a quality issue, email us with your order number, a description and clear photos. We will review it and help arrange an appropriate resolution. Please see our Refund Policy. These terms do not limit your rights under applicable law.

Privacy and support

Our Privacy Policy explains how personal information is handled. For help, email info@pawgoodsgear.com or visit our Contact page. We typically reply within 1–2 business days.